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Privacy policy

Last updated: 25 May 2018 

Naturewatch Foundation is a registered charity (No 1039679) working to improve the lives of animals. Our mission is to end animal cruelty and advance animal welfare standards around the world. 

This policy explains how we handle and use your personal information and your rights in relation to that information. Protecting your data is important to us, and always has been.

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@naturewatch.org or by mail to:

Naturewatch Foundation, 49 Rodney Road, Cheltenham, GL50 1HX Attn: Privacy.

We periodically update this Privacy Policy and we encourage you to regularly review this page to ensure that you’re happy with any changes.

This policy applies to all pages hosted on this site. It does not apply to other organisations we may direct you under the World Animal Day umbrella, as their privacy policies may differ.

This policy applies to Naturewatch Foundation only.

By submitting your data to Naturewatch Foundation, you are accepting this privacy policy and authorise Naturewatch Foundation to collect, store and process your information in the ways explained below.
 

      How your data is collected

In most circumstances, Naturewatch Foundation will only collect your name and contact details.

By submitting your details, you enable Naturewatch Foundation to campaign for animal welfare, raise funds and provide you with the services or information you select. Where applicable, we may share your information with sub-contractors and other suppliers we use for these purposes.

For example, if you are purchasing our merchandise or if you are making a donation, your details are passed to one of our reputable financial partners for payment processing and validation purposes only.  The information you provide as part of any financial transaction (such as your credit/debit card number) is collected only so that the transaction can take place.

Sometimes, we may ask for additional information where it may either help us in our campaigns or help us keep our communications relevant to you. We may also use your name and contact details to check against sources, such as Royal Mail’s National Change of Address, to ensure we have the most up to date contact details for you. We may also store relevant information about you that you voluntarily share with us.

     Cookie Policy

Cookies are small text files on your computer, smart phone, tablet or other device.  They are made by your web-browser when you visit a website.  Every time you go back to that website, your browser will send the cookie file back to the website's server. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

We use cookies, like most websites, to help us provide you with the best experience when you visit our site. Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. They allow us to understand (by using tools like Google Analytics) how visitors are interacting with our website, so that we can improve it.

All browsers allow you to control which cookies you accept and which you delete. You will usually find these settings under the ‘Preferences’ or ‘Tools’ menu of your browser. For more information about cookies, please see www.allaboutcookies.org.

     How do we collect information from you?

We may obtain information about you when you take part in one of our events, make a donation, apply to volunteer for us, purchase our products or when you register to become a Naturewatch Foundation supporter.

Sometimes third party websites, like the fundraising site Just Giving or The Charities Aid Foundation may share your information with us, if you have specifically consented to allow your data to be shared with Naturewatch Foundation in this way.

     How and why is your information used?

We may use your information for a number of different purposes, which may include:

  • For campaigning purposes - where you have signed a petition or otherwise taken action, your details may be sent to the campaign target, or an email sent on your behalf, as indicated when you took action e.g send an email to your MP;
  • Processing donations or orders that you have submitted;
  • Providing you with information that you have requested from us;
  • Carrying out our obligations under any contracts entered into between you and us;
  • Keeping a record of your relationship with us;
  • Checking for updated contact details against third party sources so we can stay in touch if you move;
  • Informing you of volunteering opportunities;
  • Sending you communications, which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services; and
  • Processing grant or job applications.

     How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. tax/accounting purposes).

We review our retention periods on a regular basis.

     What Naturewatch Foundation does to keep your data secure

When you give us personal information, we make every effort to protect against the loss, misuse and alteration of the information under our control.

In addition, we always use a secure connection when collecting personal financial information from you and conform to PCI standards. All forms which request credit card or bank details use the SSL (Secure Sockets Layer) protocol for encryption. Most web browsers (e.g. Microsoft Explorer, Mozilla Firefox, Safari, Google Chrome, etc.) support SSL. The link between your web browser and the server is secure if your web browser displays a small padlock or key symbol somewhere in the frame, or the address bar shows a web address beginning https:// (rather than http://)

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

     How Naturewatch Foundation will communicate with you

For any communications about our campaigning, fundraising or volunteering we will only contact you via email or by sending you a letter through the post. We will only do so if we have your consent or if we believe you would be interested in our campaign, unless you have expressed a preference not to receive such content.

To respond to your queries we will contact you via the medium you used to contact us or by a medium you have indicated you would like us to respond with. If we need to contact you for any administrative purposes then we will usually email you or write to you, depending on what contact details we have available for you.

Naturewatch Foundation will never call you to ask for donations and will never employ a third party to do so on our behalf.

     Respecting your choices

When you supply us with personal information, we will assume that you are happy with the above uses of this information unless otherwise advised. 

You always have a choice about whether or not you wish to receive information from us and the frequency of it. You can change your mailing preference at any time by telephoning us on 01242 252 871, sending a letter to our office, or via email to info@naturewatch.org.

You may also opt-out of receiving campaigning and fundraising emails from us at any time by clicking the ‘unsubscribe’ link in any email we send to you.

     Your individual rights

Under UK Data Protection Law your rights are as follows. You can read more about your rights in details here. Here is a summary of the rights that we think may apply:

Right of access

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you want to see and proof of your identity by post to the address provided above.

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email or post (see above). Alternatively, you can telephone 01242 252 871.

Right to restrict use

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object

You have the right to object to processing where we using your personal information (1) based on legitimate interests, (2) for direct marketing or (3) for statistical/research purposes.

If you want to exercise any of the above rights, please email us at info@naturewatch.org or write to us (address above). We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.

     Third party websites

Please note that we cannot be responsible for the privacy and security policies and practices of third party websites, even when they provide links to our website or can be accessed using links from our website. We recommend that you check the policy of each website you visit.

     16 or Under

Although we are not responsible for determining the age of website visitors, our websites are intended for use by people aged 16 and over.

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Parents and guardians should be aware that owing to the nature of our work, images posted on the Naturewatch Foundation websites may be considered unsuitable for children under the age of 13 (e.g. the carefully considered use of photographs of dead, dying or otherwise suffering animals).